We process various categories of personal data about you. The most important categories are as follows:

Master data: Basic data such as name, contact details, personal details, customer history, consents, your relationship with us (e.g. customer, partner), as well as information about third parties (e.g. contact persons).

Contract data: Data in the context of the provision of our services, e.g. contractual services, data on service provision, information on satisfaction, payment information and creditworthiness data.

Communication data: Content and marginal data of communication with us (e.g. by e-mail, Teams, telephone).

Registration data: Data in the context of a registration (e.g. for webinars), incl. access data.

Technical data: Data when using our website, e.g. IP address, operating system, region, time of use.

Behavioral and preference data: Data on behavior and preferences, e.g. interactions with our content or social media profiles.

From you: You provide us with a lot of data yourself, e.g. in connection with an inquiry or an order.

From third parties: We also receive data from publicly accessible sources or from third parties (e.g. project partners, internet analysis services, authorities).

We process your personal data in particular for the following purposes:

• Operation and security of our website

• Recording, administration and processing of contracts

• Communication and customer service

• Consulting and project implementation

• Fulfillment of legal obligations

• Protection of our rights (e.g. debt collection, legal proceedings)

• Marketing, market analysis and further development of our services

If the GDPR applies, we rely on the following legal bases:

• Contract: For contract conclusion and processing

• Legal obligations: For compliance with legal regulations

• Legitimate interest: For marketing, quality assurance, IT security, etc.

• Consent: With your voluntary consent

We treat your data confidentially and take appropriate security measures. We only store it for as long as is necessary or required by law. We then delete or anonymize it.

We may pass on your data to fulfill the contract or for legal reasons:

• Service providers (e.g. IT, communication)

• Project partners

• Authorities and courts

• Third parties in the context of representation (e.g. lawyers)

We process data mainly in Switzerland and the EEA. In exceptional cases also worldwide, whereby we ensure appropriate data protection (e.g. through standard contractual clauses).

Depending on the legislation, you have the following rights in particular:

• Information

• Correction

• Deletion

• Restriction of processing

• Objection to processing

• Data portability

• Revocation of consent

Our website uses cookies and similar technologies for analysis and improvement.

You can control cookies via your browser settings. Technical data is sometimes linked to third-party providers (e.g. Google Analytics, Squarespace). Further information can be found in the privacy policies of these providers.

We operate pages on platforms such as LinkedIn or Instagram. The privacy policies of the respective platform operators also apply. We receive data about your interactions and statistical evaluations from these platforms.

If you have any questions, please contact us by e-mail:
barbara.guenthard@umsetzung.ch or via the contact form on our website.

We reserve the right to amend this privacy policy at any time. The current version on our website applies.